We want you to love your Wrapped in Grace order. If there is an issue with your purchase, please contact us and we’ll be happy to help.
Returns
Unused and unopened items may be returned within 14 days of delivery. Items must be in their original condition and packaging.
Personalized & Custom Orders
Items that have been personalized or customized specifically for you, including personalized messages or customized gift boxes, are final sale and cannot be returned or exchanged, unless they arrive damaged, defective, or incorrect.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 3 days of delivery and include photos of the item and packaging. We will review the issue and arrange a replacement or refund when appropriate.
Refunds
Once an approved return is received and inspected, the refund will be issued to the original payment method. Original shipping charges are non-refundable unless the order arrived damaged, defective, or incorrect.
Return Shipping
Customers are responsible for return shipping costs for regular returns. If the return is due to an error on our part or an eligible damaged/defective item, we will cover the appropriate return or replacement costs.
Contact Us
For return or order-related questions, please contact us at wrappinggrace@gmail.com and include your order number.
One small point: this gives customers 14 days for normal returns and 3 days to report shipping damage. I think that's reasonable for your products.
